Grievance Redressal mechanism for Faculty, staff and students

Grievance Redressal Mechanism:

The grievance redressal mechanism is fundamental and essential in every well-functioning Institute. This mechanism allows its stakeholders to air a grievance rather than keep it bottled up. Protection of human rights is necessary for the overall development of an individual's personality. The Grievance Redressal Cell is already working in SGGSIE&T since the inception of the Institute. According to Guidelines of Government/AICTE, a Grievance cum Internal Complain Committee (GICC) is constituted in the Institute. The GICC is intended to find solutions for problems like Sexual harassment – any physical or mental harassment, Complaints regarding classroom teaching – Classroom management, completion of syllabus, teaching-learning methods, etc., when they arise. The GICC convenes meetings periodically and whenever there is an urgent issue to address and redress the grievance. The function of the cell is to investigate the complaints lodged by any student at Institute and judge its merit. The Grievance Cell is also empowered to investigate matters of harassment. Anyone with a genuine grievance may approach the Head of the Department in person or consult with the officer-in-charge Students' Grievance Cell. If the person is unwilling to appear in self, grievances may be dropped in writing at the letterbox/ suggestion box, placed at various places in the entire campus. Grievances can be sent through e-mail to the member/officer in charge of the Students' Grievance Cell or through the Grievance portal of the Institute. Institute's grievance redressal committee takes care of incidences of ragging and unlawful activities. The following committee is constituted for the effective functioning of the Institute:

1. Grievance cum Internal Complain Committee (GICC):

2. Objectives:

GICC develops a responsive and accountable attitude among all stakeholders to maintain a harmonious educational atmosphere in Institute. Following are the essential objectives of GICC.

1. To develop an organizational framework to resolve Grievances of Students and other stakeholders.
2. To provide the students access to immediate, hassle-free recourse to have their grievances redressed.
3. To enlighten the students on their duties and responsibilities to access benefits due under the policies.
4. They encourage the students to express their grievances/problems freely and frankly, without any fear of being victimized.
5. Suggestion/complaint Box is installed in the Administrative Block and various places on campus. The Students, who want to remain anonymous, put in writing their grievances and suggestions for improving the Academics / Administration in the Institute.
6. Ragging in any form is strictly prohibited in and outside the institution. Any violation of ragging and disciplinary rules should be urgently brought to the notice of the Director

3. Scope:

GICC deals with Grievances received in writing from students about any of the following matters:

1. Academic matters: Related teaching-learning process, examination related issues, transfer certificate, conduct certificate.
2. Financial matters: Issues related to dues and payments for various items from account section, library, hostels, etc.
3. Library matters: Issue and return of books, syllabus, photocopy, institute question papers.
4. Accommodation matters: Issues related to hostels.
5. Other matters: Issues related to certain misgivings about sanitations, quality of food, transportation availability, victimization by teachers etc.

4. Functions:
5. On receipt of written grievances from the students, all the reported cases will be attended to promptly.
6. The cell formally will review all cases and will prepare statistical reports about the number of cases received.
7. The cell will report to the authority about the cases attended, the number of pending cases, if any, requiring direction and guidance from the higher authorities.
8. Powers:
9. The cell members are empowered to sort out the problems at their level through discussion with students.
10. If the members fail to find any solution, the matter will be referred to the Institute Director for final comment.
11. Considering the nature and depth of the grievances, the inquiry made by the cell members, and through personal discussion, the matter is solved.
12. If anybody is found guilty of any nuisance, he or she is given punishment with due consideration with the Director. The nature of punishment includes a verbal and written warning, information to the parents, financial punishment, information to the police (if situation arises for so) and expelling from the college as per the Institute's rule.

6. Purpose:

The GICC of college functions with following purposes

1. To ensure a democratic environment on the campus,
2. To acquaint all teacher-students about their rights and duties,
3. To solve the various personal and educational related grievances of the teacher-students,
4. To make the institute student-friendly, and
5. To ensure the qualitative as well as quantitative development of the institution through GICC.
6. Procedure for lodging complaint:<<Click Here>>
7. The students may feel free to put up a grievance in writing and drop it in the complaint box.
8. The Grievance Cell will act upon those cases forwarded by Head of the Departments and the necessary documents.
9. The Grievance Cell will assure that the grievance has been properly solved in a stipulated time limit provided by the cell.